FAQ

Payment Methods

What payment methods are accepted?

We accept card payments via Visa and Mastercard.

Candles

Why is the surface of my candle bumpy after a burn?

This is common among soy candles and doesn't affect its performance! It happens when wax cools at an inconsistent rate. Sometimes it will dry unevenly, other times it will dry completely smooth.

Why are there beads of oil and water on the surface of my candle?

It is common for a soy candle to sweat but don't worry, it doesn't affect its performance! Soy wax is sensitive to temperature changes, causing the oil to separate from the wax. You may leave it as it is or simply wipe the excess oil with a tissue. To prevent it from sweating, keep your candle in a room with consistent temperature.